A) An abbreviation for Technical Operations.

B) A group of people dedicated to producing the largest (by file size anyway) accessibility deliverables in the company, managing video assets, running automated workflows, answering miscellaneous technical questions, and experimenting with software and processes to make things at Captionmax run smoothly

C) A department full of whimsical eccentrics

D) A verb meaning to fix through a combination of wide-ranging knowledge, technical prowess, and luck

E) All of the above

Answer: E. All of the above!

Formerly referred to as Camtoc (Captionmax Technical Operations Center), TechOps wears a lot of hats. Possibly too many. We’re working on that.

You’ve probably seen us on email where we can be reached at Techops@captionmax.com between the hours of 7 am and 10 pm, Monday-Friday.

EOTT is the useful abbreviation for End of TechOps Time which you can use in email to indicate a deadline for certain processing and deliveries.

(Camtoc@captionmax.com generates automated emails so if you send an email to that address the response might be delayed)

You also may have noticed us in Ooona where we have Platform Delivery tasks and you occasionally need to send us files. More on that can be found in the Sending Files to TechOps article.

What TechOps Does

Burn Subtitles into Videos

Embed Closed Caption files into Videos

Make Open Described Videos

Make Expanded Description Videos

Make Localization SAP proxies

Make Video Proxies and Transcode Broken Videos (See Troubleshooting Videos for more details)

Deliver Large Files to Clients (And some smaller ones to client platforms)

Create New Media Shuttle Accounts (See Setting Up Media Shuttle Accounts for more details)

Find Archived Assets (Limited to a short time frame; we share this responsibility with IT)

Answer Questions About Any of the Above Things

What TechOps Does NOT Do

Install or Update Software (Only IT can do that)

Manage Email Distros and/or Outlook (This is again, IT, unless you’re specifically referring to a distro list for automated emails sent by Vantage)

Handle Media Shuttle Outages (We only create accounts; IT handles the rest)

Provide Long-term Archiving (You guessed it, that’s IT, and you can ask for retrieval of an old deliverable by creating a Help Desk ticket)

Fix Ooona (Help Desk tickets are your friends)

Ship Things that do NOT contain TechOps deliverables (aka Hard Drives)

Give Quotes on Pricing. We have very limited insight into what we’re charging, other than confirming if something qualifies as a rush.